The introduction of ITIL V3 in 2007 represents a massive positive evolution, utilising all the good practices and guidance of ITIL V2 and expanding the scope around a full 'service lifecycle' model.
Many organisations are asking the question "should we use ITIL V3 or V2?"
The BSMimpact team have extensive experience across many industries, and can ensure that ITIL best practices can be appropriately applied to each organisation in the most efficient and effective way. Our Business Service Management approach ensures that any initiatives are carried out with clear 'line of sight' to the business and customers, and the products and services delivered to them.
We offer a range of services in this area which can be tailored to suit and often include the following:
Auditing (ISO standards, ITIL alignment, CMMI and others) - formal or informal
A positive and supportive approach which facilitates continual improvement, rather than something to defend against and try to cover up issues - use it to identify achievable benefits and improvement opportunities
Process maturity assessment - many organisations just want to understand where they are compared to competitors, the market or best practice
Our process maturity assessments are structured and pragmatic, and easy to use in planning any improvement initiative - they can often be delivered in only a few weeks
ISO/IEC 20000 initial readiness assessments - many organisations are finding multiple benefits from alignment to, or full certification against the international service management standard - benefits include cost saving, quality improvements, staff morale, and competitive advantage
Packages start from £1000
Process reviews - whether looking at single processes to develop an improvement plan or quickly fix an issue, or consider a group of related processes or capabilities, we have the experts in our team to cover all disciplines
Utilise the experience of others to ensure you get it right first time
Capability roadmaps - people, process and tools capability are interdependent, and projects which focus on tools too quickly often experience issues
Published 06112008
Use of this site signifies your acceptance of BSMimpact's Terms of Use and Privacy Policy
BSMimpact Limited Registered in England Company No. 3611271
Registered Office: 17 Langhams Way, Wargrave, Berkshire. RG10 8AX
