8-10th December 2009
TeleManagement Forum – Management World Americas
Surviving to Thriving: New Business Models, New Services, New Profits
Wednesday 9th December, 9.00am to 10.30am
IT Transformation Case Studies II: Making the ITIL and Service Management Linkage Happen
This panel session looks at the ongoing joint work between TM Forum and itSMF as it continues under the Integrated Service-Orientated Management (ISOM) banner. The work addresses the integration and alignment of eTOM and ITIL and also considers ISO/ IEC 20000, SID and many other areas. The panel discussion covers application of this in practice, as well as how itSMF and Service Management are linking with the wider TM Forum program. Real-world case studies are presented, with a Q&A session included.
Matthew Burrows will be chairing this panel session.
Click here to find out about the conference and book a place
|
