Telecommunications is a particular speciality, with a tangible direct link between the end
products/services and the underlying technology capability. This trend, which is also starting to
develop in many other industries, is coupled with the need to address convergence of IT and
Telecoms Network technologies, operational consolidation, and process harmonisation.
BSMimpact team members are extremely active in developing and sharing best practices
and standards. This makes us ideally placed to ensure you get the best advice and most
up-to-date thought leadership input.
- Founder members of the TMF and itSMF cross-industry working group bringing
eTOM and ITIL closer together
- Authors of white papers and publications
Business Service Management (BSM) is an approach focussed on delivery of business value. It dynamically links the services delivered to customers and all underlying people, processes and technology.
- BSM is not just about tools - in fact, we don't sell tools
- BSM puts technology in a business-relevant context
- Helps to demonstrate value to customers
- Facilitates better business decision making
- Business Service Management is an integrated way to align business priorities and
technology operations
What does that mean to you? Mitigated risk, lower costs, and greater value to the business... at a much faster rate of return.
- "As 76% of the IT budget goes to operations, firms that implement BSM can potentially save
25% of their overall IT budget" Forrester |
